The consultation: I had gone to a few of the large hair restoration companies - I won't call them clinics. A salesman met me in the lobby. Everything was very professional but I had the sense I was being sold. I had the sense I was a customer rather than a person. At the end of the consultation a Doctor (he had a white coat on anyway) came in the room jotted a few notes on my chart and promptly left. So much for personal attention. The salesman wanted a check before I left the room.

When I went to Foundation for Hair Restoration no salesman met me in the lobby. I met with Dr. Epstein himself. He went through the entire process personally. Was forthcoming with his credentials and his results. Looking at the before and after photos in his office I was convinced. I thought: this guy really cares about his patients and his results. He asked me to think about it. To make sure that I was confident in my decision. There was no pressure and no one asked me for a check. I left the office convinced I wanted to actually do the surgery and that Jeff was the guy to do it.